Returns & Refunds

We want you to love your Roxelis fragrance. If you don't, we've got you covered.

60-Day Love-It Guarantee

If you're not completely in love with your Roxelis purchase, contact us within 60 days of delivery for a full refund. No returns required for your first bottle — just let us know and we'll process it.

How to Request a Refund

Email us at Support@roxelisperfume.com with your order number
Tell us what didn't work for you (this helps us improve)
We'll process your refund within 5 business days

Exchanges

Want to try a different scent? Contact us within 60 days and we'll help you swap for the perfect match.

Questions?

Reach us anytime at Support@roxelisperfume.com. We typically respond within 24 hours.